Although there are a number of companies/individuals offering Saniflo service and repairs on the Internet, we always recommend that, should the need arise, you utilise the services of a macerator engineer approved by Saniflo Ltd.
Our Saniflo approved engineers are:
Finally, when you use a Saniflo approved engineer you are using an engineer who is trained, supported and backed by Saniflo Ltd and who carries a Saniflo verifiable ID. In addition, only our Saniflo approved engineers are authorized to repair Saniflo units under the terms of our 2 year warranty.
In such a situation the thermal cutout device in the Saniflo motor will in fact protect it, but to be safe it is better to turn the motor off.
This will normally be done at the unswitched fused connector to which the Saniflo is wired. Just pull out the fuse and the power will be cut. When the thermal cutout cycle is operating the machine will alternate between periods of being on and off eg. motor running for a couple of minutes until maximum temperature has been reached, then off for say 20 minutes while the motor cools down, then back on again etc.
Regular usage of the Saniflo Descaler/Cleanser (available from your Saniflo supplier) prolongs the life of your macerator, keeps the activating mechanism clear and helps maintain efficiency by reducing scale build-up. It is harmless to septic tank operation. The following procedure is particularly effective in disinfecting/descaling your Saniflo. (In the event that you cannot obtain Saniflo cleanser, household bleaches and disinfectants will also help to cleanse your Saniflo)
The Saniflo range is constantly evolving and improving....whether it be the cutting blade system made more efficient, motor components fitted by latest robot technology to ensure smoother, quieter running, or by the creation of models operating with brand new systems......and what started out as a range of 1 unit (Saniflo to pump 1 toilet) has now expanded to over 20 models, including a range of Marine pump/macerators running on AC and DC electrical current.
To stay on the ball, Saniflo Approved engineers meet regularly with Saniflo technical staff and other engineers for in depth examination of products and shared discussions about the most efficient solutions to problems.
Technical information discussed and examined during engineer seminars is pooled and collated by our R and D department where new ideas are tried and endurance tested in our laboratories before being incorporated into the latest production.
This means that the Saniflo range is constantly improving as new designs and new technology becomes availble.
Opposite you can see one of our test rigs where machines are put through their paces.
As well as discussing current products and best practice surrounding them, our engineers are also well placed to learn what new features and benefits customers would appreciate.
New products have been developed with the close consultation with the service engineer base who have the field experience to match the laboratory expertise.
Opposite our engineers are sitting around the table with the Group Technical Manager discussing new product ideas.